Bernstein Crisis Management wishes our colleagues, friends, and readers around the world a happy and prosperous new year!
Sharing this month's most popular content and crisis management insights you won't want to miss out on.
Volume XXI | January 6, 2020
Just a Thought...
"In crisis management, be quick with the facts, slow with the blame."
— Leonard Saffir, author and PR exec
From the Editor
A Message from Jonathan Bernstein
On the occasion of the New Year and Bernstein Crisis Management’s 26th anniversary, I’m pleased and proud to announce that Colorado-based Erik Bernstein is assuming the title of President. Going forward, I will use the title Chairman & Founder.
Concurrently, the new legal and corporate HQ for Bernstein Crisis Management has been moved to Colorado.
The only effect on our clients will be a change in our billing address and bank.
For now, please join me in congratulating Erik on his promotion! I’m still directly serving client needs, but he will be taking more and more responsibility for determining the future of the company.
First, I want to thank all of our readers, colleagues, and many supporters among clients, friends, family, and others we've met along the way. May you all enjoy a happy and prosperous 2020. We couldn't do what we do without you, and we appreciate you being in our lives. Most of all a thank you to Jonathan Bernstein, my father, my mentor, and of course the reason Bernstein Crisis Management exists at all. It's been a road well traveled together, and I'm excited to see where it goes from here.
Though I didn't know it at the time, I was extremely fortunate to grow up seeing and hearing crisis management in action. Witnessing the intense phone calls and sudden flurries of research or writing as my dad responded to client needs always intrigued me, and that interest would eventually become both a passion and a career. Now, decades later, I'm proud to take the helm of Bernstein Crisis Management. It's a new year and we have some changes, but the one thing that will never waver is the level of crisis expertise and executive-level service you can expect from BCM. We have some new content in the pipeline and are cooking up a couple of special offers for readers too! Stay tuned and, as always, if you'd like to reach out, we're here to talk.
One of the toughest tasks any crisis management consultant will face is that of delivering the harsh truth that a client organization's CEO is responsible for their troubles. What are the criteria that might indicate this not-so-enviable duty is headed towards your to-do list, and what can a CEO who recognizes things are turning sour do to fix it quick? [Read More]
Top 5 Crisis-Causing Mistakes in Customer Service
A massive number of otherwise preventable crises are spawned by customer service mistakes. Learn more about the top 5 troublemakers when it comes to customer service, and why training (along with regular re-training!) is critical to avoiding crisis management issues on the front lines of communication for your brand. [Read More]
Want to Learn More About Crisis Management Services? Our Experts Are Ready To Help
We offer a free no-obligation consultation to anyone who would like to discuss their needs or learn more about how BCM's four phases of crisis management - planning, training, simulation and response - can better protect their organization in a world where the outrage machine makes headlines every day.
Bernstein Crisis Management is a specialized firm dedicated, since January 1994, to providing rapid, highly effective strategies for preventing and managing crisis situations that harm people, property, business continuity, reputation and the financial bottom line. We guide our clients through every step of the crisis management process, from preparation to response, and are available 24/7 for assistance. Our more than 30 years of experience assisting clients worldwide makes us an absolute authority on preventing and responding to crisis situations.
Unlike most public relations firms that only offer crisis management as a side practice, we’re specialists.
By exclusively focusing on the full spectrum of services needed to prevent and/or mitigate crisis situations, we set ourselves apart from the competition. Company founder Jonathan Bernstein started the first international email newsletter on the topic of crisis management, which now reaches readers in 75 countries, and his article, “The 10 Steps of Crisis Communications” has received some 400,000 mentions online and has been reprinted in more than 20 languages. Our experts are also regular sources for popular media outlets such as The Wall Street Journal, Forbes, Entrepreneur, CNN, BBC and CGTN, and have been published in hundreds of articles.
To meet the Bernstein Crisis Management team, click here.
All information contained herein is obtained from sources believed to be accurate and reliable.
Because of the possibility of human and mechanical error as well as other factors, neither Jonathan Bernstein nor Erik Bernstein nor Bernstein Crisis Management is responsible for any errors or omissions. All information is provided "as is" without warranty of any kind. Bernstein Crisis Management and Jonathan Bernstein and Erik Bernstein make no representations and disclaim all express, implied, and statutory warranties of any kind to the user and/or any third party including, without limitation, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.
Unless due to willful tortuous misconduct or gross negligence, Jonathan Bernstein and Erik Bernstein and Bernstein Crisis Management shall have no liability in tort, contract, or otherwise (and as permitted by law, product liability), to the user and/or any third party.
Under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever, even if Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein has been advised of the possibility of such damages.
A service of this newsletter is to provide news summaries and/or snippets to readers. In such instances articles and/or snippets will be reprinted as they are received from the originating party or as they are displayed on the originating website or in the original article. As we do not write the news, we merely point readers to it, under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever due to the distribution of said news articles or snippets that lead readers to a full article on a news service's website, even if Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein has been advised of the possibility of such damages. Authors of the original news story and their publications shall be exclusively held liable. Any corrections to news stories are not mandatory and shall be printed at the discretion of the list moderator after evaluation on a case-by-case basis.
Bernstein Crisis Management, Inc., 700 S. Myrtle Ave, #404, Monrovia, CA 91016
